Policies

At OM, we understand that life happens, and sometimes plans need to change. We’re always happy to help when we can, but we also have a responsibility to our practitioners and the patients who are waiting for appointments.

We require a minimum of 24 hours’ notice to cancel or reschedule an appointment. Cancellations or changes made with less than 24 hours’ notice will be subject to a fee equal to the full cost of the scheduled appointment.

Why do we have this policy? When you book an appointment, that time is reserved just for you. As a service-based business, our practitioners earn their income by providing care, and a last-minute cancellation often leaves too little time to offer that appointment to another patient. Our policy helps us respect our practitioners’ time while ensuring we can continue providing care to our community.

Cancellation fees

• Less than 24 hours’ notice: A fee equal to 100% of the scheduled appointment cost.
• Missed appointments (no-shows): A fee equal to 100% of the scheduled appointment cost.

Cancellation fees will be charged to the credit card on file.

Outstanding balances: Any unpaid cancellation fees must be settled before booking or accessing further services at OM. Access to services will be temporarily suspended until the outstanding balance has been paid in full.

Illness & Same-Day Rescheduling We understand that illness and unexpected circumstances can arise, and we never want you to feel that you need to attend an appointment when you’re unwell. If you’re sick, please contact the clinic as soon as possible so we can discuss the best next steps.

Please note that cancelling or rescheduling on the same day, including due to illness, falls within our 24-hour cancellation policy and is subject to the full appointment fee. This is because your appointment time has been reserved specifically for you, and we may not have enough time to offer that spot to another patient.

We recognize that some situations are beyond your control. Extenuating circumstances will be considered on a case-by-case basis, at the clinic’s discretion.If you need to make a same-day change, please call or text the clinic directly rather than using email or the online booking system. We’ll do our best to help whenever possible.

Thank you for your understanding and for helping us protect our practitioners’ time while keeping appointments available for everyone who needs care.

How to cancel or reschedule To ensure your request reaches us, please contact the clinic by phone or text if you need to make a change within 24 hours of your appointment. Email is not a reliable method for last-minute cancellations, as messages may not be seen in time.365.889-2608

For changes made more than 24 hours in advance, you’re welcome to use our online booking system. Changes within the 24-hour window must be handled directly with the clinic.

Late Policy