New Patients
Welcome to OM Integrative Healthcare
OM Integrative Healthcare was founded with a simple vision: to create a healthcare experience that feels different.
We believe that healing begins long before a treatment starts. It begins the moment you walk through the door. That’s why we’ve intentionally created spaces that feel calm, welcoming and connected to nature — places where you can take a breath, slow down and feel cared for from the very beginning.
For the past decade, OM has proudly served the Hamilton, Dundas, Waterdown and surrounding communities as a multidisciplinary healthcare clinic offering integrative care for patients of all ages. Our practitioners work collaboratively, bringing different areas of expertise together to support the whole person. Alongside our healthcare services, our yoga and movement studio gives our community a place to reconnect with their bodies, move with intention and make time for themselves.
Our mission is simple: to redefine what healthcare feels like.
We believe healthcare should feel compassionate, collaborative and empowering — never rushed or intimidating. Whether you’re visiting us for pain relief, mental health support, preventative care, movement, or simply a little time to pause and recharge, our hope is that you leave feeling a little better than when you arrived.
And what happens at OM doesn’t stop when you leave the treatment room. Through yoga classes, movement programs, workshops, educational events and community initiatives, we’ve grown into more than a healthcare clinic. OM is a place to gather, learn, connect and feel a sense of belonging.
As we celebrate 10 years of OM, we’re incredibly grateful to the people who have trusted us with their care and helped shape our community along the way. We’re excited for what’s ahead and look forward to continuing to grow alongside you.
We can’t wait to welcome you to OM. If you have a question that isn’t answered below, please give us a call or send us an email — our team is always happy to help.
Dundas: 289-238-8883
Waterdown: 905-690-9151
Email: hello@OMhealthcare.ca
Booking an Appointment
The easiest and fastest way to book an appointment is through our online booking system. You’ll find Book Now buttons throughout our website.
To reserve your appointment time, we require a credit card to be securely stored on file. Your payment information is processed through Stripe, a trusted payment provider that uses security measures to protect your personal information. Jane App does not store your full credit card number on its own servers. Your card will not be charged for your appointment unless you choose to use it as your method of payment. The card on file is primarily there to reserve your appointment and, in accordance with our cancellation policy, may be charged for applicable late cancellation or missed appointment fees.
We know that providing personal and payment information online can sometimes feel like a big step, especially when you’re new to a healthcare clinic. Your privacy matters to us, and we want you to feel comfortable knowing how your information is handled.
If you’d like to learn more, you can read directly from Stripe about how they collect, use and protect personal information in their Privacy Center.
Your health information is handled separately from your payment information. As an Ontario healthcare provider, OM follows the requirements of the Personal Health Information Protection Act (PHIPA) when collecting, using, storing and sharing your personal health information. PHIPA provides a framework for protecting personal health information, including information held in electronic health records. You can learn more about privacy and electronic health information directly from the Information and Privacy Commissioner of Ontario.
Once your appointment is booked, you’ll receive a health history and consent form by email. We ask that you complete it as soon as you can so your practitioner has an opportunity to review your information before your visit and make the most of your appointment time.
If you prefer to complete a paper copy, you can find a printable version on our Policies page to fill out at home and bring with you.
Your privacy and trust are important to us. If you have any questions about your information, booking or how we handle your personal health information, please reach out to our team — we’re always happy to help.
Our Cancellation & Late Arrival Policy
When you book an appointment at OM, that time is reserved specifically for you and your practitioner. In a service-based healthcare practice, our practitioners rely on their scheduled appointments as their working hours, and when an appointment is missed or shortened, that time generally cannot be offered to someone else.
We understand that life happens. We simply ask that you give us as much notice as possible when your plans change.
24-Hour Cancellation Policy
We require at least 24 hours’ notice to cancel or change an appointment.
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Less than 24 hours’ notice: Your first late cancellation will be charged 50% of the appointment fee.
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Subsequent late cancellations: Late cancellations will be charged 100% of the scheduled appointment fee.
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Missed appointments without notice: Appointments missed without a phone call or timely notice will be charged 100% of the scheduled appointment fee.
If you need to cancel or reschedule, please call or text the clinic rather than relying on email. Emails can occasionally be missed or delayed, and if we don’t receive your cancellation in time, the appointment will still be considered a late cancellation.
Running Late?
We know that sometimes traffic, work, kids and everyday life don’t go quite according to plan. If you’re running late, please let us know as soon as possible.
Your appointment is reserved for you from the scheduled start time. If you arrive late, your appointment will still end at its originally scheduled time, and you will be charged for the full appointment time you reserved.
For example, if you have a 60-minute appointment and arrive 15 minutes late, your practitioner will make the most of the remaining 45 minutes, but the full 60-minute appointment fee will still apply. Extending the appointment may not be possible, as it can impact the next patient’s scheduled time.
Thank you for understanding and for helping us respect the time of our practitioners and the patients who come after you.
Our Locations
Dundas
Our Dundas location is tucked into the heart of downtown Dundas at:
46 King Street West, Suite 201
Dundas, Ontario
We’re located above Starbucks and FirstOntario Bank on the second floor. Our front entrance is just off the Starbucks patio — head upstairs and we’re the first door on the right.
There is also elevator access from the back of the building. Look for our OM sign on the door.
Waterdown
Our Waterdown Village location is just a short drive from Dundas:
250 Dundas Street East
Waterdown, Ontario
We’re located in the charming green building at the corner of Dundas Street East and Howard Boulevard. We’re on the ground level, and our front door faces Howard.
Parking
Dundas
There is street parking throughout downtown Dundas, along with several paid parking lots.
There is a public parking lot directly across the street and a larger Green P public lot behind our building, accessible through the alley beside Starbucks and along Hatt Street. The code for the lot that borders Hatt is 40353.
Please note that the small private lot directly behind our building is not available for OM patients.
Having trouble with the parking meter or parking app? Just let us know — we’re happy to help.
Waterdown
Free parking is available in the lot directly outside our Waterdown location.
Payment, Insurance & Direct Billing
We accept Visa, Mastercard, debit, cash and e-transfer.
We also offer direct billing to most major extended health benefit providers for many of our services. If you’d like us to submit your claim, please provide your insurance information through your intake form or bring your benefits information with you to your appointment.
A credit card is required to be securely stored on file when booking appointments at OM.
Credit card information entered through Jane App is securely processed through Stripe, a trusted payment provider. Jane does not store your full credit card number on its own servers. Stripe uses encryption and tokenization to securely process payment information and is PCI-DSS compliant.
If you have questions about direct billing, insurance coverage or payment, please reach out to our team — we’re happy to help.
Sharing Documents & Communicating With Your Practitioner
If you have a document, update or question you’d like your practitioner to review, simply send it to our OM admin team. We’ll make sure any necessary information is added to your patient file and passed along to the appropriate member of your care team.
To help protect your privacy and keep communication organized, our practitioners do not have separate personal email addresses or direct phone lines. Our admin team acts as the bridge between you and your practitioner and will make sure your message gets where it needs to go.
We do our best to respond to emails within 2 business days. Because our practitioners spend much of their day caring for patients, some questions may take a little longer to review and answer.
If your question relates to a new concern, a change in treatment or something outside your current care plan, we may recommend booking an appointment. Sometimes your practitioner needs to speak with you or assess you in person before making changes or recommending additional treatment. This allows them to provide care that is appropriate, thoughtful and safe.
We’re always happy to help get your questions to the right person and make sure you feel supported along the way.
Have a question that isn’t answered here? Give us a call or send us an email. We’re here to help.